Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE

This Privacy Policy applies to your use of the website operated by Velvoros (the “Website”). By accessing or using the Website and the services provided through it, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you should stop using the Website immediately.

References in this Privacy Policy to “you” or “your” refer to each visitor, customer, or user of the Website. References to “we,” “us,” or “our” refer to Velvoros.

The privacy of your personal data is important to us. This Privacy Policy explains how we collect, store, use, disclose, and protect information that you provide to us when using our Website and any other information that identifies or can reasonably be associated with you (“Personal Data”).

Please read this Privacy Policy carefully. By using the Website, you acknowledge that you have read, understood, and consent to the processing of your information in accordance with this Privacy Policy and applicable law.

1. What Personal Data Do We Collect?

1.1

When you use the Website or any service we provide, or otherwise contact or interact with us through the Website, by telephone, email, or other communication methods, you acknowledge that we may collect, store, and use Personal Data that you provide to us.

The Personal Data we may collect includes:

Your name
Delivery and billing address
Date of birth, where required
Telephone number
Email address
Account information
Order and transaction information
Payment-related information processed through our payment providers
Responses to survey questions
Customer service communications
Information submitted through forms on our Website
Other information you voluntarily provide to us

1.2

If you transact on behalf of one or more people other than yourself, you confirm that you have obtained their appropriate consent, where required by applicable law, before disclosing their Personal Data to us and authorizing us to use such Personal Data as described in this Privacy Policy.

No Personal Data is intentionally collected when you access the public areas of our Website except as described in this Privacy Policy.

1.3

Various technologies may be used on our Website and applications to make them more user-friendly, effective, and secure. These technologies may allow us or third-party service providers acting on our behalf to collect certain information automatically.

Such information may or may not contain Personal Data.

Examples of these technologies include cookies, pixels, tags, log files, and similar technologies.

1.4

Our Website and web-based applications may use cookies, which are small text files stored on your computer or device by your web browser.

We may use cookies to:

Identify and maintain your account session
Remember items in your shopping cart
Maintain your preferences
Improve Website functionality
Analyze Website usage
Improve security
Improve the overall customer experience

You may choose to refuse or disable cookies through your browser or device settings. However, disabling cookies may cause certain features or functionality of the Website to become unavailable.

Some cookies we use may be session cookies that are automatically deleted when you close your browser or leave the relevant Website.

1.5

We may collect usage information through cookies and similar technologies because it helps us to:

(a) understand how frequently the Website is visited;

(b) record and analyze which products, pages, or features visitors interact with most so that we can improve the content, functionality, and layout of the Website; and

This information may be collected from visitors whether or not they have registered for an account.

2. How Will We Use Your Personal Data?

2.1

We may use your Personal Data for the following purposes:

(a) verifying your identity and account information;

(b) processing and completing transactions made through the Website;

(d) sharing necessary information with our employees, contractors, logistics providers, payment processors, and other service providers where necessary to complete your transactions;

(e) contacting you by email, telephone, SMS, or other appropriate methods for customer support and to respond to claims, requests, questions, or complaints;

(f) providing you with a personalized browsing and shopping experience;

(g) improving our Website, products, services, and customer experience;

(h) conducting internal analytics, research, demographic analysis, and business planning; and

(i) preventing fraud, abuse, unauthorized transactions, and other security threats.

2.2

We may also use your Personal Data for purposes such as:

(a) complying with applicable legal and regulatory obligations;

(b) researching and developing new products and services or improving existing products and services;

(d) carrying out research, planning, analytics, and statistical analysis; and

(e) protecting the rights, property, security, and safety of Velvoros, our customers, and other users.

2.3

From time to time, and where permitted by applicable law, we may use your Personal Data to send you information about new features, offers, products, services, promotions, or other updates.

You may opt out of certain marketing communications by using the unsubscribe option included in our communications or by contacting us.

2.4

We may monitor Website usage and traffic patterns to optimize your experience.

We may also share aggregated or anonymized statistics about visitors and Website usage with service providers, business partners, or other third parties. Such statistics will not be intended to personally identify individual users.

2.5

Your Personal Data may be anonymized or aggregated for analytical, statistical, research, operational, or business purposes.

2.6

When using your Personal Data to contact you for the purposes described above, we may contact you by regular mail, email, SMS, telephone, or other electronic means, subject to applicable law.

3. Disclosure of Information

3.1

We do not sell your Personal Data to third parties for their own direct marketing purposes.

3.2

We may disclose your Personal Data only as described in this Privacy Policy or as otherwise permitted or required by applicable law.

3.3

We may disclose or share your Personal Data with third parties that provide necessary services to us, including:

(a) service providers and data processors working on our behalf, such as website hosting and maintenance providers, analytics providers, email and messaging providers, logistics and delivery providers, payment processors, fraud prevention providers, customer support providers, and address verification services; and

(b) consultants and professional advisers, including accountants, lawyers, auditors, insurers, and other professional service providers.

3.4

We may disclose your Personal Data to third parties where necessary to comply with legal obligations, regulatory requirements, government requests, court orders, tax requirements, or lawful requests from law enforcement authorities.

3.5

Certain features of our Website may allow you to share information with other users or third parties.

You are responsible for your decisions regarding such sharing and should review the applicable privacy settings and information before choosing to share Personal Data.

3.6

Your Personal Data may be transferred, stored, or processed in locations outside your state or country, including in the United States and other countries where we or our service providers operate.

When transferring Personal Data, we will take reasonable measures to protect your information in accordance with applicable privacy laws and our contractual obligations.

3.7

In addition to the circumstances described above, we may disclose your Personal Data:

(a) if required by applicable law, court order, governmental authority, or law enforcement request;

(b) where reasonably necessary to protect our legitimate business interests, rights, property, security, or safety, subject to applicable law;

(c) in connection with a merger, acquisition, financing, restructuring, sale of assets, or substantially all of our business, to the relevant purchaser, successor, or professional advisers; or

(d) where otherwise permitted or required by applicable law.

4. Third Parties

This Privacy Policy applies to the Website and information collected by or on behalf of Velvoros.

Our Website may contain links, integrations, or references to third-party websites and services, including social networks, payment providers, analytics services, advertising services, logistics providers, and other third-party platforms.

When visiting third-party websites or providing your Personal Data directly to third parties, you should review their respective privacy policies and terms before providing information.

Velvoros is not responsible for the privacy practices, collection, use, or disclosure of Personal Data by independent third parties, except to the extent required by applicable law.

5. Retargeting and Advertising Technologies

5.1

Our Website and web-based applications may use advertising, analytics, and retargeting technologies.

These technologies may allow us to show relevant advertisements to visitors who have previously interacted with our Website, products, or services.

5.2

We may work with third-party advertising and technology companies that use cookies, pixels, tags, or similar technologies to provide advertisements or measure advertising performance.

These companies may collect information about your visits to our Website and your interaction with our communications or advertisements.

5.3

Retargeting technologies may use cookies and similar technologies to understand your browsing activity and display advertisements based on your previous interactions with our Website, subject to applicable law and your available privacy choices.

5.4

Where required by applicable law, we will provide appropriate notices and choices regarding advertising cookies and similar technologies.

You may be able to manage or disable certain tracking technologies through your browser, device settings, cookie controls, or available privacy preferences.

6. Security

We take reasonable administrative, technical, and organizational measures designed to protect your Personal Data against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Therefore, while we work to protect your Personal Data, we cannot guarantee absolute security against every possible unauthorized or unintended access, use, disclosure, or loss beyond our reasonable control.

7. Disclaimer

To the maximum extent permitted by applicable law, Velvoros shall not be liable for special, exemplary, punitive, indirect, incidental, or consequential damages arising from unauthorized or unintended access to, use of, or disclosure of Personal Data, except where such liability cannot legally be excluded.

Nothing in this section is intended to limit any rights or remedies that cannot legally be limited or excluded under applicable law.

8. Contacting Us

8.1

This Privacy Policy explains in broad terms how we handle Personal Data and safeguard your privacy.

If you have any question, request, concern, or complaint relating to this Privacy Policy or the handling of your Personal Data, you may contact us.

8.2

Questions, requests, or complaints may be submitted to:

Email: support@velvoros.com

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

8.3

Where permitted by applicable law, we may charge a reasonable fee for certain requests that are excessive, repetitive, or manifestly unfounded.

Where a fee is applicable, we will inform you of the amount and the reason for the fee before processing the request.

9. Amendments

9.1

We may amend this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws and regulations.

9.2

When we make changes, the revised Privacy Policy will be posted on the Website and may include an updated effective date.

Your continued use of the Website after the revised Privacy Policy becomes effective constitutes acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.

10. Applicable Law and Privacy Rights

This Privacy Policy shall be interpreted and applied in accordance with applicable privacy and data protection laws of the United States and any other applicable jurisdiction.

Nothing in this Privacy Policy is intended to limit or exclude any privacy or consumer rights that cannot legally be limited or excluded.

Where applicable, you may have rights relating to your Personal Data, including rights to access, correct, delete, restrict, or object to certain processing of your Personal Data, depending on your location and applicable law.

To exercise an applicable privacy right or ask a question regarding your Personal Data, please contact:

support@velvoros.com