Refund Policy

As we only facilitate the shipment of an Item from Velvoros in the USA to your Delivery Address or the Self-Collection Point, as applicable, Velvoros shall not be directly involved in or responsible for any claim for a refund, return, rebate, or exchange of any Item included in the Shipment.

You shall liaise and deal directly with the relevant Merchant regarding any refund, return, rebate, exchange, or money-back guarantee policies and procedures. Such requests will be handled in accordance with the applicable Merchant's policies and procedures.

For any exchange or return of an Item, you shall arrange to send the Item back to the Merchant at your own cost. Velvoros may, at its sole discretion, provide guidance regarding an available shipping or return service, but is not obligated to do so.

For the return of an Item to a Merchant while the Item is still located in the USA, you may arrange the return through us by notifying us in writing. Such return may be subject to applicable service charges and domestic delivery costs.

If the Merchant provides a free domestic return, you must provide us with the applicable return label or return sticker. Notwithstanding any free domestic return offered by the Merchant, you shall remain responsible for any service charges applicable to the return service, as communicated by Velvoros.

Order Cancellation

If we receive a cancellation request from you within 24 hours of placing the order, and the order has not yet been processed by us, we will be happy to cancel the order and issue a refund for the full amount paid.

Refunds will typically be processed within 10–15 business days, depending on the payment method and financial institution.

We will not be able to cancel orders that have already been processed, packed, or shipped.

For any questions regarding refunds or cancellations, please contact us at support@Velvoros.com.